A smartnet contract gives you the right to upgrade the software on your cisco appliance. It is provided b cisco, but usually sold by an authorised cisco reseller. Cisco smartnet software support service technical support phone consulting 24x7 conelsuibmigt2. At the core is smart licensing, a flexible approach that streamlines the management of your software licenses. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost.
Designed to empower cisco partners and their customers, netformx assetxpert is a selfservice portal to organize and manage at a glance smartnet contracts, software subscriptions, and assets. Does not cover voice over ip voip or quality of service qos configurations choose smartnet for these. Smart net total care smartnet provides awardwinning technical support along with an entitlement to smart capabilities. Cisco ios software seamlessly links heterogeneous media and devices across the broadest set of protocols. Cisco charity digital exchange donated software for. Buy directly from cisco configure, price, and order cisco products, software, and services. Smart account a smart account is used to create users and groups, and organize licenses according to your business needs. Reduce risk by having access to cisco technical experts and smart tools that improve visibility into the state of your it infrastructure 24 hours a day, 365 days a year.
Cisco smartnet benefit access to cisco tac, software. Jun 25, 2015 it managers, take a second and think about your organizations management of your cisco smartnet agreements. Cisco ios advanced enterprise services license lslasr1. Latest price, specs, eos information of cisco smartnet from cisco 2020 price list. Ptsinet reduces network downtime with fast, expert technical support, and flexible hardware coverage. Asa 5500 series onetime software upgrade for non smartnet. Can someone give me a basic overview of cisco smartnet. Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as applicable. Q are both hardware and software products inventoried and. Choose appropriate software for your network device by matching software features to cisco ios software and cisco catalyst os releases, comparing cisco ios software releases or determining which software releases support your hardware.
Update and upgrade operating system software for your devices from the cisco. Shis smartnet practice complements our volume program management expertise, which gives you visibility into your upcoming renewals for the next three years. Through this ondemand demo, see how you can manage every aspect of your contracts and make the most of your cisco smart net services. Cisco smartnet is sold through their resellers network. Cisco smartnet introduction cisco smartnet i maintenance contract t cover cisco hardware nd software. The cisco smartnet maintenance program provides support for networks with features like access to their technical assistance center, replacement and service options, online knowledge base, operating system support, forums, and a multitude of support documents. Smartnet is their direct support offering in case of software configuration support or hardware failure.
Three weeks after your donation has arrived in its entirety, your smartnet contract number will be available on the donation request history page in your charity digital exchange account. Order cisco smartnet consntc930024g sntc8x5xnbd catalyst 9300l 24p data, network essenti, solve problems faster, improve operational efficiency. So, you couldnt use smartnet to upgrade from ip basic to ip services, you would have to purchase an upgrade anyway. If you update your account with your webexspark email address, you can link your accounts in the future which enables you to access secure cisco, webex, and spark resources using your webexspark login. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in. Ithsc cisco smartnet maintenance and ios upgrade types. Increase operational efficiency through proactive management tools and automated processes which make network administrators and managers more productive. Online service request management tool, allowing you to reduce the time you spend submitting and tracking service requests. Smart software licensing track and manage smart software licenses. Ptsinet the alternative to cisco smartnet pyramids ptsinet is a complete thirdparty maintenance solution customized for your current and legacy cisco equipment and budget needs. Legitimizing cisco software downloads without relying on smartnet. The price depends on the device and level of support you are buying. Get hardware replacement in as few as two hours and obtain operating system software updates from the cisco support website. If a hardware unit fails and needs replacing, how soon must that occur.
Mastering smartnet renewals in 4 easy steps the shi blog. A user role in the portal is a role that an individual is granted. Smart accounts simplify the storage, management, and movement of cisco software licenses and entitlements. Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as. Software support and upgrades the customer does not lose the ability for upgrades, updates, etc. If an emergency arises and you pick up the phone to call cisco, do you know what service level your contract entitles you to. Smart accounts are customermanaged data repositories that provide full visibility and access control to cisco software licenses, entitlements and product instances across the company. Cisco asset management service is a comprehensive consultative engagement that. Citynet cisco smartnet voice, data, internet provider. Available to partners and to customers with a direct purchasing agreement.
Support includes access to both minor and major releases within the licensed feature set. Prtg network monitor is one of the most user friendly network monitoring tools available on the market. Mar, 2012 cisco smartnet introduction cisco smartnet i maintenance contract t cover cisco hardware nd software. Manage your cisco inventory, product lifecycle and contract status plus, view alerts and reports relevant to your network all with the ease of automated tools. Cisco smartnet data sheet for additional information continuous technical support through cisco tac. Cisco smart net total care service customer experience. Cisco smartnet software support service technical support.
Improve the speed and efficacy of license management from one centralized website. Smartnet will allow you to upgrade to a newer ios version, but of the same feature set. The cisco tac offers depth and breadth of knowledge and experience with cisco devices and operating system software, as well as a broad range of networking environments and technologies. He mentioned that it should be something with snt instead smbs cisco smb support but im still not sure as there is no information about different smartnet contracts and differences especially for software updates. Cisco smart net total care portal administration and management. Ongoing cisco software operating system support on licensed operating system software, for covered cisco products.
Unlike other monitoring tools where you need different licenses or products to enable certain features like traffic analysis, prtg network monitor is an allinone solution meaning that everything is included in the product. They proactively identify which devices are affected by cisco published product alerts and security advisories and enable you to document alertrelated activity. Its like buying a luxury health insurance policy i will talk more about this later on. Lets say i need service, can i go to any cisco partner and get no additional cost service under smartnet. Nov 16, 2011 legitimizing cisco software downloads without relying on smartnet drew conrymurray november 16, 2011 i think its fair to say that cisco is a software company at heart. Feb, 2020 check cisco price cisco global price list tool. Its like buying a luxury health insurance policy i. Our clients have privileged access to enhanced cisco support services with our breakfix enhanced options include specialist services such as monitoring, management and installation implementation including cisco routing and switching, cisco security, smartnet wireless, datacentre, flexpod and cisco technical support.
This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Swss is a single offer, that provides endtoend support for your cisco software products. As an it leader, you decide to purchase smartnet to have yourself covered with future contingent issues and take advantage of premium ciscos hardware maintenance and software support. For software application support security, network management etc you need to choose from either of the support codes listed below. Support information, video tutorials, tools, and resources for ciscos smart net total care sntc services offering. Cisco smartnet, snt 8x5xnbd cisco tac support during normal business hours, mondayfriday. Are cisco smartnet support and cisco smartnet onsite simply break. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Are cisco software updates included with the cisco smartnet support service contract.
Cisco is committed to providing professional, customerfocused support services in person at your location. It provides a unified customercentric view of assets and contracts as well as business intelligence on coverage and expiration dates. Does cisco smartnet contract cover software updates solutions. Legitimizing cisco software downloads without relying on smartnet drew conrymurray november 16, 2011 i think its fair to say that cisco is a software company at heart. Next business day hardware replacement, 12 month subscription, for use with ie2000 series switches. End user license and saas terms cisco software is not sold, but is licensed to the registered end user. Increase operational efficiency through proactive management tools and automated processes that make network. Cisco smart software licensing eliminates the cumbersome management of product activation keys paks and license files through license pooling.
Netformx assetxpert manage cisco smartnet contracts. They tried to sell us management software that included 3 vms that would not work. Our dedicated team of cisco smartnet renewal experts can help you streamline the renewal process, understand your options and recognize immediate and longterm cost savings. Cisco smart net total care service customer experience cisco. The cisco ios software running on your cisco device. Secure and scalable, cisco meraki enterprise networks simply work. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. For cisco operating systems such as cisco ios and catos, all software. There are all kinds of news and information related to cisco and cisco network equipment, such as release of cisco equipment, news of cisco s new networking solution, and cisco hardware and software upgrading.
The problem is that cisco tac representative told me that my smartnet contract i have consmbsas5sbk9 is hardwareonly. Alternatives to cisco smartnet maintenance northsmartit. Cisco has taken what was once a timeconsuming, errorprone manual process, and turned it into a competitive advantage. It managers, take a second and think about your organizations management of your cisco smartnet agreements. Only a small portion of the service requests nov 26, 2019 a cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide. Replacement hardware delivered by the next business day subject to fault identification by cisco software tools designed to simplify hardware configuration and use. I found out that i need to upgrade the software on my wireless controller. Check cisco price cisco global price list tool cisco router, switch, firewall, wireless ap, ip phone price list. Smartnet gives you more time to focus on business innovation while proactively supporting your infrastructure. Utilize the asset management service to maintain accurate tracking and reporting of your cisco installed base.
Cisco charity digital exchange donated software for charities. Maintaining an uptodate view of your network takes less effort. Generate and manage pakbased and other device licenses, including demo licenses. Normally the contract period lasts for ne year but cisco wll give discounts for longer contracts. Smartnet without rma software and installationfocused tac support only, no rma or other tac support onsite support. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Management of cisco smartnet contracts is a burden, theres no denying that either. Cisco os software updates are available for download from the software center. Alert information is available for hardware, software and security alerts, and field notices. Cisco smartnet price, cisco cisco smartnet gpl price. Through this ondemand demo, see how you can manage every aspect of your contracts and make the most of your cisco smart net services on hardware and software. Explore the insight services portal your one resource for contract management of your cisco smart net total care contracts.
Cisco meraki is the leader in cloud controlled wifi, routing, and security. Get the latest updates, patches, and releases of cisco software. The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. Improve management of internal expert resources at all locations. Resolve issues faster and mitigate risk with 24hour access to cisco experts.
How to optimize your smartnet agreements the shi blog. Cisco smartnet support and smartnet onsite support offer much more than remedies for when something goes wrong. Legitimizing cisco software downloads without relying on. It provides a unified customercentric view of assets and contracts as. The management services inherent in cisco ios software provide necessary tools that allow you to grow your network to keep up with rapidly changing business requirements. A cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide. Com smartnet sales manager reggie grant, received an interesting email this week. What is smartnet, how does it work and how much does it cost. What is a service access management tool administrator. Cisco smartnet new download policy cisco community. Are you being smart with your cisco smartnet investment. Dec 12, 2011 so now if you are a cisco customer and you have a device with an ios bug in it does this mean you are screwed if you did not get a smartnet contract or let it lapse.
At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right support solution for you and also be able to make an informed decision about selecting the right level of support. Does cisco smartnet contract cover software updates. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio. An alert management workflow allows you to assign status information to alerts. All cisco products include five years of cisco smartnet service and support on both hardware and software. Netformx assetxpert helping cisco partners to easily manage cisco smartnet contracts, software subscriptions, and assets. No, application support is not covered in smart net total care. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Cisco smartnet is expensive, theres no denying that.
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